Policies

Please observe our policies when on property at Pembroke Springs Retreat Bed & Breakfast. We reserve the right to refuse any Guest for valid reasons. We appreciate your cooperation.

Children ages 4 and up are permitted at Pembroke Springs Retreat.
If booking all 5 rooms, the party is welcome to have babies and toddlers.
Children must be under adult supervision at all times.
Children who require diapers are not permitted in the baths.
We do not accept reservations for Guests under 21 years old.
Pets are not permitted inside the Retreat.
No smoking is permitted inside the Retreat.
We request that groups of 4 rooms reserve the 5th room as we wish for all of our Guests to have a positive experience.
Check-in is between 3:00pm and 7:00pm.
Check-out is at 11:00am.
Day Trippers are welcome to visit between the hours of 1:00 pm and 4:00 pm, and must also make reservations.
Cancellations severely affect a small bed and breakfast. Your non-refundable deposit of a one night stay is charged when making a reservation. If cancelling a single night stay outside of 7 days from the check-in date, the deposit can be moved to a new date within 3 months. If cancelling a multiple night stay outside of 10 days from the check-in date, the deposit can be moved to a new date within 3 months. If dates are not available, the deposit will be kept as a credit for future use. If cancelling within a week for single night stays and within 10 days for multiple night stays, the deposit is not refundable and cannot be transferred to a new date.
Please try to inform us of your estimated time of arrival so we can be on hand to greet you.
Please let us know in advance if you have special dietary needs or any other special requests.
We do not confirm reservations further than 3 months out.
Advance reservations are necessary. It is always worth checking our calendar!
As a courtesy to our guests, please do not call after 8:30 pm and before 8:30 am.
Although we welcome all guests, we ask you please refrain from “stopping by” without calling first. We want to make sure we are on hand to greet you.

We look forward to meeting you!
Walter, Taeko & Lisa Floyd

Stay Safe Staying Inn

Due to the Coronavirus/COVID-19 pandemic, we will be re-opening with our “Phase 1” and have made the following temporary changes to our policies and procedures for the protection of our Guests and staff:

* We will be accepting one group booking of all 5 rooms (10 Guests) for 2 or 3 nights.

* We will be booking one group per week, we currently have availability for select weekends in the fall.

* All meals will be provided; including dinner, breakfast, and lunch. As usual, we will be able to alter the menu for those with restrictions, with advanced warning.

* The Chef will wear a face mask and gloves, and will remain in the kitchen unless setting up and cleaning up from meal service, which will all be pre-set for Guests.

* Weather permitting, we will serve meals outside whenever possible.

* Staffing will be minimized, therefore, there will be no cleaning service of the Guest rooms during the stay.

* The use of face masks is required indoors but not in individual Guest rooms.

* High-touch areas will be cleaned & disinfected multiple times per day in accordance with CDC guidelines.

* We ask that Guests wash their hands when entering the building and Guests rooms. Hand sanitizer will be placed in each common area.

* If the pandemic forces Pembroke Springs Retreat to close, the deposit will be held as a credit for future use.

We look forward to meeting you! Walter, Taeko & Lisa Floyd

We look forward to meeting you!
Walter, Taeko & Lisa Floyd